Frequently Asked Questions
At Counseling and Diversion Center PLLC, we understand that seeking support can bring up many questions. As a leading provider of Peer Support Services and behavioral health care in North Carolina, we are committed to helping individuals and families access the services they need. Below, you’ll find answers to common questions about our peer support, therapy, telehealth, psychiatric consultation, medication management, court-mandated, and recovery-focused services.General Questions
1. What services do you offer?
We provide Peer Support Services, therapy, telehealth services, psychiatric consultation, medication management, clinical assessments, court-mandated services, DWI services, and behavioral health support throughout North Carolina.
2. Who can benefit from your services?
We serve children, adolescents, adults, and families seeking support for mental health, behavioral health, substance use recovery, court-related requirements, and personal growth.
3. Do you accept insurance?
Please contact us for the latest insurance and payment options available.
4. How do I schedule an appointment?
You can contact us directly via phone, email, or our online appointment request form.
5. Do you offer virtual services?
Yes. We provide statewide telehealth therapy and behavioral health services throughout North Carolina.
6. Are your services confidential?
Yes, all client information is kept confidential in accordance with legal and ethical standards.
Peer Support Services
1. What are Peer Support Services?
Peer Support Services provide guidance, encouragement, and recovery-focused support from trained professionals with lived experience.
2. Who can benefit from Peer Support Services?
Individuals seeking recovery, emotional support, life skills development, community resources, or assistance navigating behavioral health challenges.
3. How are Peer Support Services different from therapy?
Peer support focuses on mentorship, encouragement, recovery, and shared lived experiences, while therapy focuses on clinical treatment and counseling.
4. How can I access Peer Support Services?
You can contact our office to learn more about Peer Support Services and schedule a session that supports your recovery and wellness goals.
5. What can I expect from Peer Support Services?
Clients receive individualized support, goal-setting assistance, resource coordination, encouragement, and recovery-focused guidance.
Mental Health Counseling
1. What types of therapy do you offer?
We provide therapy for depression, anxiety, PTSD, trauma, relationship concerns, anger management, and other behavioral health challenges.
2. Can therapy help with anxiety and depression?
Yes, we use evidence-based approaches like Cognitive Behavioral Therapy (CBT) to manage anxiety and depression effectively.
3. Do you provide therapy for teens and children?
Yes, we offer specialized therapy for children and adolescents dealing with emotional and behavioral issues.
4. What if I need medication?
We offer psychiatric consultation and medication management services when clinically appropriate.
5. How do I know if therapy is right for me?
If you’re struggling with stress, emotions, relationships, or behaviors that impact daily life, therapy can be beneficial.
Court-Mandated Services
1. What court-mandated services do you provide?
We offer DWI assessments, anger management, substance abuse treatment, and cognitive behavioral therapy (CBT) strategies.
2. How do I fulfill a court-ordered assessment or treatment?
Contact us to schedule an assessment. We will work with legal services to ensure compliance with your court order.
3. Will my participation in court-mandated services be reported?
Yes, we provide documentation for the court to verify compliance.
4. What happens if I miss a session?
It’s important to attend all sessions, but if you miss one, contact us immediately to reschedule.
5. Can I voluntarily enroll in these programs even if not court-ordered?
Yes, these services are available to anyone seeking personal growth and behavioral change.
Telehealth Services
1. What is telehealth counseling?
Telehealth counseling allows clients to receive therapy remotely through secure video or phone sessions.
2. Who can use telehealth services?
Telehealth is available to individuals who prefer remote sessions due to convenience, health concerns, or scheduling conflicts.
3. Do telehealth sessions provide the same benefits as in-person counseling?
Yes, telehealth offers effective therapy solutions comparable to in-person sessions.
4. How do I access a telehealth session?
You will receive a secure link to connect with your counselor at your scheduled appointment time.
5. Is telehealth covered by insurance?
Many insurance plans cover telehealth services. Contact us to verify your coverage.